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Ms. Liz Herse |
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WaySearch
40 Princess Street
M1 6 DE Manchester CItibase Lancashire United Kingdom Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Contact Person: Liz Herse Phone: 0161 238 8800 Press Release Issued Date 21/09/09 For Immediate Release Blox: An innovative predictive dialling and networking solution Tetrus is set to release Blox, a FREE revolutionary hosted dialling and networking platform in mid October 2009. This technology allows for businesses to contact clients, network with other businesses, manage employees (especially agents) and has created of an outlet for in-house IT teams to develop applications, bespoke solutions, for each company’s business needs. This technology is an innovative and exciting service for the marketing community. As well as incorporating all the powerful features of industry leading predictive dialler technology, it now allows contact centres to network and share successful dialling applications from other call centres’ IT teams. Additionally, it allows easy communication with all agents regarding policy updates on products or services or individually contacts agents regarding any HR or management issues. This product integrates the best features of networking software and automated diallers for an all around business solution. Features and Uses of Blox: •Hosted Predictive Dialling Technology with powerful capabilities Uses: 400% more calls dialled versus manually dialling Inbound, Outbound and Blending capabilities Call filtering (meaning no more wrong or out of service numbers) Answering Machine Detection Call recording Data Management (including hopper capabilities that allow for control of pace and quantity of calls going to agents) Script Management Scheduled call backs •IT Developer Network Uses: After an IT employee of the organisation signs up to Blox they are able to develop an application or add on in order to customise Blox to their business’s needs and functions •Community Posting Board Uses: Notify all employees of important updates on company policies, products and services Publically praise an employee or several on their successes in the organisation or remind all employees of targets, protocol or appropriate behaviour Remind colleagues of company events •Instant messaging and Inbox capabilities Uses: Contact all or some employees all at once with key updates on company policies, products and services Address agents’ statistics as they occur to prevent future call or sale loss because of excessive pause or disposition time Days off from illness or holidays can be requested, noted and confirmed quicker than the traditional in-tray or pigeon hole system of waiting for replies •Rich media capabilities (video and imaging) that allow for a more community and personalised feel for your organisation Uses: Put a face to the name! Do not allow anyone to only have an email based relationship; with a picture assigned to each user, colleagues will feel more confident to say hello to someone they recognise. Encourage employee bonding by posting images or videos from the latest conference, event or company celebration •Events creation and maintenance Uses: Notify your colleagues of the next team building, dress down, or charity donation day, conference or company party To enquire about Tetrus’ Blox please contact us in our Manchester headquarters: Tetrus 40 Princess Street Manchester M1 6 DE Phone: 0161 238 8800 |
| Date added: 2009-09-21 16:26:35 Hits: 35 |
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